Payment & Refund Policy
Welcome to Vivah-Shaadi.com matrimonial service a fully owned by Reliable Associates. which shall unless excluded by or repugnant to the subject or context be deemed to include its affiliates, successors, agents and assigns (hereinafter referred as Team). Vivah-Shaadi.com shall mean and includes the online platform, website, mobile applications, blog, social media accounts, or software program developed by Team from time to time pertaining to matrimonial service only. All the payments for services related to Vivah-Shaadi.com are to be deposited in the name of “Reliable Associates.”
Payments for the various services offered by Vivah-Shaadi.com shall be on a 100% advance basis. All the payments for the services once paid will be non-refundable and any amount paid shall stand appropriated. By using our services and making payment to Vivah-Shaadi.com on the website or mobile application, you agree to be bound by these payment terms & refund hereinafter referred as Payment Policy. Please read the Payment Policy carefully. All the payment will be handled as per this Payment Policy.
Team does not affirm that the Services will be uninterrupted or error-free. Team provides the service on an “as is” basis. However, Team will take all necessary and important steps to provide its users error free, uninterrupted user experience. There may be delay and interruption in the availability of the services. The Users/Members should acknowledge that use of the services is solely at their cost and risk. Team is not responsible for suspension of the Services, irrespective of the reasons for such interruption/suspension.
1. Acceptance of this Payment Policy
2. Purchase of paid membership
To purchase a 'Paid Membership', Users have to register as a FREE/Unpaid member. Once User is registered with Vivah-shaadi.com, please follow the following steps to purchase paid membership: -
A. Go to 'Vivah-Shaadi.com' and login to your account.
B. From your dashboard click on the 'Upgrade' Option. You can choose the appropriate membership and follow all the instruction to make payments.
3. Methods of payment
Vivah-Shaadi.com offers a wide range of Indian and International payment options. User can make payments using major Credit Card, Debit Card, Net Banking (Indian Banks Only) and by Check/Cheque/Draft payable in Indian banks only.
4. Payment in case of international Credit/Debit Cards
User can make payments using major international Credit Card and Debit Card. All payments are displayed on the site in Indian Rupees (INR). For International Debit/Credit cards equivalent amount in your local currency will be deducted from your account as per the rate conversion calculated by our Payment Gateway.
In case your banks charges any fee for debit/credit card may also apply. For debit cards please check with your banks also. Some banks do not allow using debit cards online.
5. Payment through Direct Deposit or Bank Transfer
User can make the payment through Direct Deposit and Bank Transfer. Please notify Team after remitting the payment with the details of the amount, branch of deposit and the service you paid for. Team will verify the payment and activate plan accordingly.
Please use the Bank Account below for Direct Deposit and Bank Transfer: -
Bank Name: State Bank of India
Bank A/C Name : Reliable Associates.
Bank A/C No : 36566032089
IFSC Code : SBIN0002788
6. Payment using check/cheque/draft
For payment made through check/cheque/draft, the package will become active only after Team receives your payment and deposit it in the bank. Prior to sending payment through check/cheque/draft please purchase the package on Vivah-Shaadi.com and select the payment option as 'Check/Cheque/Draft. User can send check/cheque/draft through courier or registered mail or drop it in person at the address below. All payment must be drawn in Indian Bank and payment must be made in favor of Account Name below. Please print and send invoice along with your payment and mention your Vivah-Shaadi.com ProfileID and Order ID on the payment
In Favor of : Relaible Associates,
Mailing Address : Reliable Associates,
Attn: Vivah-Shaadi.com Team
#20-3-123/2, Near Jamey Nizamia,
Shiblygunj, Hyderabad Pin – 500064
7. Safety while using online payment gateway
Every payment transaction you do on 'Vivah-Shaadi.com' is 100% secure. All payments are processed using highly secure network Payment Gateway. This gateway uses one of the highest security levels available in the industry. To provide you with highest level of security of the sensitive data Vivah-Shaadi.Com does not collect and store any payment related data (Credit/Debit Card and Account details). We redirect you to secure site of our Payment Gateway partners to enter sensitive payment data directly on the interface provided by them.
Vivah-Shaadi.com uses third party payment gateway and failure in these gateways would be communicated to the users as it is. Extra currency/conversion/charges/deductions/error issues from payment gateway shall not be the responsibility of Vivah-Shaadi.com
8. Refund for the amount paid
All membership purchases at Vivah-Shaadi.Com are final. Team do not refund or cancel any membership fees. Membership is co-extensive with the profile. Membership expires as soon as the profile is deleted or terminated, and cannot be reactivated. No refunds will be made in case profile is deleted or inactivated or terminated. Any exceptions to refund policy will be made at the sole discretion of Vivah-Shaadi.com. Only in situation where user upgrades to a higher package then Vivah-Shaadi management may decide to Adjust money. No refund will be made if you upgrade in the last month of the membership plan.
9. Activation of Package
Ideally, for online payment using Credit Card, Debit Card and Net Banking the account is activated within 24-48 hours. If you are using check/cheque/draft, then account will be activated within 48 hours after the payment realization in Team account. In case of public holidays or some technical issue in payment clearance this activation may take some more time.
All services which are defined by any Time Period indicated in Months shall imply one month to be equal to 30 days and for any longer duration services the total duration in days will be the number of months multiplied by 30.
10. Expiry of Package
Your package will expire once the duration for which you have purchased membership is over. You can renew your package 30 days prior to its expiration to continue accessing the features.
11. Disputes Arising
For any further queries regarding making payments or payment that you have already made to Vivah-Shaadi.com, contact our Customer Support.